We provide pre-sales and post-sales technical support to all our customers and this is normally supplied free of charge. Support is available via our highly trained engineers typically from 8:30am to 5:30pm, GMT, Monday to Friday, excluding Bank Holidays. Where products or systems are in critical installations then we offer Support Contracts to provide an agreed higher level of support (at additional cost).
In the event there is a problem with one of our products appear defective then please contact our Technical Support Team and they will try and help you. They can be contacted by using our email contact or by telephone or fax, or use the Support Form here.
For any faulty or defective products we operate an RMA (Returns Material Authorisation) under our ISO9001 quality management system and an RMA number will be issued against the defective product and arrangements made to replace or repair it.